Renomy blog
Google reviews, explained for people who run a place
What can actually be removed, how to answer the angry ones, how to get more reviews without breaking the rules, and why a 3.9 keeps you out of the map. Written from daily work with restaurants, clinics, salons and shops across Europe.
Review removal
How to remove a fake Google review in 2026: what works and what doesn't
A step-by-step guide for business owners in Europe: which Google reviews can be removed, how to report them properly, how long it takes, and what to do when Google says no.
Review replies
How to respond to a negative Google review: a method and examples for restaurants, clinics and salons
The reply under a bad review is read by every future customer. Here is a four-part structure that works, with ready examples for a restaurant, a dental clinic and a beauty salon, and the mistakes that make things worse.
Review removal
Google's review policy explained: what can be removed, what cannot, and how the decision is made
A plain-language walk through Google's rules for Maps reviews, written for business owners. Which categories exist, what each one really covers, and why so many reports come back rejected.
More reviews
How to get more Google reviews without breaking the rules: a system for restaurants, clinics and salons
Buying reviews is illegal in the EU and gets profiles restricted. Here is how real businesses go from 3 reviews a month to 30: QR cards, the right moment to ask, message templates, and what Google and EU consumer law allow.
Local SEO
How Google decides who gets into the Maps 3-pack, and why your rating matters more than your website
When someone searches "dentist near me", three businesses get most of the clicks. What Google weighs when it picks them, the role of rating and review count, the 4.0 filter, and what a local business can actually change.
More reviews
QR code feedback for restaurants and cafés: how to set it up so happy guests review and unhappy guests talk to you
A practical setup guide for table cards, receipts and delivery bags: where to put the code, what the page should do, how to route low ratings to the manager, and how to measure if it works.
Healthcare
Google reviews for dental and medical clinics: how to reply, remove and collect without a GDPR problem
Clinics face a specific trap: replying to a review can confirm that someone is a patient. How to answer safely, which reviews can be removed, how to ask for reviews in a clinic, and what the data-protection rules actually require.
Local SEO
Google Business Profile setup checklist: the 25 fields that decide whether people find and choose you
A field-by-field checklist for a local business profile on Google, in the order that matters: category, services, hours, photos, description, attributes, posts, Q&A. With the common mistakes that quietly cost visibility.
Review removal
Removing reviews on Tripadvisor and Trustpilot: how their rules differ from Google's
Each platform has its own process. Tripadvisor relies on a report form and a strict "one review per experience" rule; Trustpilot flags reviews for the reviewer to prove the experience. What can be reported where, and how to use the EU Digital Services Act when a platform refuses.